🔁 Refund & Returns Policy – FadeAxe

At FadeAxe, we care deeply about your satisfaction. If you’re not completely happy with your order, we’ll do our best to resolve it. Please read the following policy to understand how returns and refunds are handled.

📌 Overview

This policy applies to all purchases made on FadeAxe.com. Due to the nature of our made-to-order products, we accept returns and issue refunds under specific conditions outlined below.

🕒 Return Window & Conditions

  • You must request a return within 14 days of receiving your order.

  • Items must be in original condition, unused, unwashed, and with original packaging and tags intact.

  • Items returned without prior approval or after 14 days may not be eligible for a refund.

🚫 Non-Returnable Items

We cannot accept returns or issue refunds for the following:

  • Customized or personalized products (Print-on-Demand items)

  • Sale/clearance items

  • Digital/downloadable goods (if applicable)

  • Items that are worn, damaged, or altered after delivery

✅ How to Request a Return

To start a return, please email support@fadeaxe.com and include:

  • Your Order Number

  • The reason for your return

  • Clear photos of the item if it is defective or damaged

We’ll respond within 24–48 business hours with further instructions and return details.

⚠️ Return shipping costs are covered by the customer, unless the product is faulty or incorrect.

💳 Refunds

Once your returned item is received and inspected:

  • We’ll email you to confirm whether your refund has been approved or denied

  • If approved, your refund will be processed to your original payment method within 5–10 business days

Important Notes:

  • Shipping fees are non-refundable

  • Refund processing times may vary based on your payment provider

🔁 Exchanges

We do not offer direct exchanges at this time. If you need a different size or design:

  1. Submit a return request for the current item

  2. Place a new order for your desired item

❌ Order Cancellations

Orders may only be canceled within 6 hours of being placed. After that, the item is moved into production and can no longer be modified or canceled.

📦 Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us as soon as possible at support@fadeaxe.com with:

  • Your Order Number

  • Photos of the damage (if applicable)

  • Tracking or shipping info, if available

We’ll investigate and offer a replacement or refund if eligible.

📬 Contact Us

If you have any questions, we’re here to help:

  • 📧 Email: support@fadeaxe.com

  • 📍 Address: 124 Deer Park Dr, Clay City, KY 40312, United States